Terms of service

Overview

Welcome to Marovella. Throughout this website, the terms “we”, “us”, and “our” refer to Marovella. We operate this website and online store, including all related content, products, services, and tools (the “Services”), to provide you with a seamless shopping experience. Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products to you.

These Terms of Service, together with any policies referenced herein, set out the terms under which you may access and use our Services. By visiting or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our Services.

Please read these Terms carefully, as they include important information about your rights and limitations of liability.

1. Access and Account Use

By using our Services, you confirm that you are at least the age of majority in your place of residence or that you have permission to allow any minor dependents to use the Services under your supervision.

You may be required to provide personal information such as your name, email address, billing, payment, and shipping details. You confirm that all information provided is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account details and for all activity conducted under your account. Accounts may not be transferred or shared with others.

2. Products and Descriptions

We aim to display product information as accurately as possible. However, colours and appearances may vary depending on your device or screen settings.

We do not guarantee that product descriptions, images, or other content are completely error-free or that products will meet your personal expectations. Product availability, descriptions, and pricing may change at any time without notice.

We reserve the right to limit or discontinue any product or service at our discretion.

3. Orders and Acceptance

Placing an order constitutes an offer to purchase. We reserve the right to accept or reject any order for any reason. An order is only confirmed once payment has been successfully processed and we issue an order confirmation.

If an order is cancelled or amended, we will attempt to notify you using the contact details provided at checkout.

All purchases are subject to our Return Policy. Products are sold for personal use only and may not be resold or exported for commercial purposes.

4. Pricing and Payments

All prices are shown at the time of purchase and may change without prior notice. Prices do not include taxes, shipping fees, or customs charges unless stated otherwise.

You agree to provide valid payment details and authorise us to charge your chosen payment method for the total order amount. You confirm that you are authorised to use the payment method provided.

5. Shipping and Delivery

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Risk of loss passes to you once the order is handed over to the shipping carrier.

6. Intellectual Property

All content on our website, including text, images, logos, graphics, designs, and software, is owned by or licensed to Marovella and is protected by intellectual property laws.

You may use our Services for personal, non-commercial purposes only. You may not copy, reproduce, distribute, or exploit any part of the Services without our prior written consent.

7. Third-Party Tools and Links

Our Services may include tools or links provided by third parties. These are provided “as is” and we have no control over their content or functionality.

We are not responsible for any loss or damage resulting from your use of third-party websites or services. You access them at your own risk.

8. Shopify Platform

Our store is hosted on Shopify. Any purchases you make are directly between you and Marovella. Shopify is not responsible for products sold, transactions completed, or any disputes arising from your purchase.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our Services, you consent to the collection and processing of your information as described in that policy, including processing by Shopify and its service providers.

10. User Feedback

Any feedback, reviews, or suggestions you submit may be used by us without restriction or compensation. You confirm that any content you submit is your own and does not violate any third-party rights.

We reserve the right to remove feedback that is unlawful, offensive, or inappropriate.

11. Errors and Corrections

We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been placed, and to cancel orders if necessary.

12. Prohibited Use

You may not use our Services for unlawful purposes, to infringe intellectual property rights, to distribute harmful content, or to interfere with the operation or security of the website.

We reserve the right to suspend or terminate access if these Terms are violated.

13. Termination

We may terminate or restrict your access to the Services at any time without notice. Any obligations incurred prior to termination will remain enforceable.

14. Disclaimer of Warranties

Our Services and products are provided “as is” and “as available”. We make no guarantees regarding uninterrupted service or error-free operation. To the extent permitted by law, we disclaim all implied warranties.

15. Limitation of Liability

To the fullest extent permitted by law, Marovella shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Services or products purchased through the website.

16. Indemnification

You agree to indemnify and hold harmless Marovella and its partners from any claims or damages arising from your breach of these Terms or misuse of the Services.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

18. Entire Agreement

These Terms, together with our policies, constitute the entire agreement between you and Marovella regarding use of the Services.

19. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

20. Changes to These Terms

We may update these Terms from time to time. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

21. Contact

For questions regarding these Terms, please contact us at:

Store Name: Marovella
Address: 28A Dundas St, Edinburgh, EH3 6JN, United Kingdom
Email: sales@marovella.com
Phone Number: +447871071773

Response time: 30 minutes - 24 hours

Opening Hours:

Mon-Fri: 10:00am-18:00pm GMT
Saturday and Sunday: Closed