Shipping policy

Shipping Costs

Free Shipping: We offer free shipping on all UK and Switzerland orders.

Shipping Area

Delivery Location: We currently deliver within the United Kingdom and Switzerland only.

Future Availability: Additional delivery regions may be added in the future.

Order Processing

Processing Time: Orders are processed within 1–2 business days, Monday to Friday.

Shipping Time: Orders typically arrive within 6–9 business days (Monday–Friday) once processed.

Cut-Off Time: Orders placed before 1:00 PM (GMT) will be processed the same business day. Orders placed after this time will be processed the next business day.

Delivery Time

Total Timeframe: Please allow approximately 7–11 business days (Monday–Friday) from placing your order to delivery.

Shipping Updates

Tracking: Once your order has been shipped, you will receive an email with tracking information.

Lost or Damaged Items

Damaged Orders: If your order arrives damaged, please contact us within 48 hours of delivery for a resolution.

Lost Orders: If your order appears to be lost, please get in touch with us as soon as possible so we can assist.

Returns

For return instructions, please refer to our Returns Policy.

Contact Details

Store Name: Marovella
Address: 28A Dundas St, Edinburgh, EH3 6JN, United Kingdom
Email: sales@marovella.com
Phone Number: +447871071773

Response time: 30 minutes - 24 hours

Opening Hours:

Mon-Fri: 10:00am-18:00pm GMT
Saturday and Sunday: Closed