Frequently Asked Questions (FAQ)
When will my order arrive?
To keep our prices competitive, Marovella ships orders directly from our suppliers or partner warehouses.
Orders are processed within 1–2 business days (Monday–Friday).
Delivery within the UK typically takes 6–9 business days (Monday–Friday).
Estimated total delivery time is 7–11 business days.
My order is late – what should I do?
Most orders arrive within the stated timeframe. If your order has not arrived 3 business days after the estimated delivery time, please contact our customer service team for assistance.
Do you charge for shipping?
No. All UK orders are shipped free of charge. There is no minimum order value.
What payment methods do you accept?
We offer secure checkout using the following payment options:
- Credit Cards (Visa, Mastercard, Maestro, and American Express)
- Shop Pay
- Google Pay
Part of my order is missing – what should I do?
If you ordered multiple items, your order may arrive in separate parcels.
Missing items usually arrive within 1–3 business days after the first delivery.
My order arrived damaged – what should I do?
If your item arrives damaged, please contact us within 48 hours of delivery and include clear photos of the issue.
Please do not return the item before contacting us, as we may be unable to offer a replacement or resolution without photo evidence.
I ordered the wrong item or size – can I exchange it?
We do not offer direct exchanges.
If you need a different size or colour, please return the original item and place a new order through our website.
Still need help?
Store Name: Marovella
Address: 28A Dundas St, Edinburgh, EH3 6JN, United Kingdom
Email: sales@marovella.com
Phone Number: +447871071773
Response time: 30 minutes - 24 hours
Opening Hours:
Mon-Fri: 10:00am-18:00pm GMT
Saturday and Sunday: Closed